Privacy Policy

Information we collect

To process orders and run the store we may collect: your name, email address, phone number and delivery address; your order and account details; messages you send us (including over WhatsApp and email); and technical data such as your device, browser and pages viewed, collected via cookies and analytics.

Payment information

We accept PayID and cryptocurrency. Payments are arranged directly with you (for example via WhatsApp) — we do not collect or store your card numbers or bank login details on this website.

How we use your information

We use your information to process and deliver orders, verify age and eligibility (18+), provide customer support, prevent fraud, meet legal obligations, and — only if you opt in — send you marketing such as new-product alerts and offers. You can unsubscribe from marketing at any time.

Who we share it with

We share information only as needed to run the store: with delivery and logistics partners to ship your order, and with service providers who help us operate the website (such as hosting and analytics). We do not sell your personal information. We may disclose information where required by law.

Cookies & analytics

We use cookies and similar technologies to keep the site working (for example your cart and age-verification choice), to understand how the site is used, and to improve it. This may include third-party tools such as Google Tag Manager/Analytics and an on-site chat widget. You can control cookies through your browser settings, though some features may not work without them.

Data security & retention

We take reasonable steps to protect your information from misuse, loss and unauthorised access. We keep personal information only for as long as needed for the purposes above or as required by law, then delete or de-identify it.

Your rights

You can ask to access or correct the personal information we hold about you, or request its deletion, by contacting us. We will respond in line with Australian privacy law.

Children

This website and our products are intended for adults 18 and over only. We do not knowingly collect information from anyone under 18.

Contact & changes

We may update this policy from time to time; the current version always applies. To make a privacy request or ask a question, visit our Contact page or email support@aussievape.com.au.